Episode #122 - Loving the Fight - A New Way to Look at Conflict with Katherine Eitel Belt

May 14, 2018

When you are running a world-class practice, one of the things that is inevitable is conflict. Katherine Eitel Belt is here today to share practices that we can embrace to deal with conflict. Katherine has been a practice management consultant for a couple of decades, but now focuses solely on the communication aspect of dental practices.

She is a leadership communication coach passionate about unlocking human potential. Her company focuses on three lanes of dental communication. First off is patient facing skills such as the phone and financial. The middle lane is team communication, and the third lane is audience facing communication and training teachers. Katherine shares her knowledge and wisdom in handling the inevitable conflict portion of the communication process.

You can find Katherine here:


Katherine Eitel Belt on LinkedIn

Katherine Eitel Belt on Facebook

@Keitel1 on Twitter

Show Notes

[01:52] Katherine has been a practice management consultant for a couple of decades. She has now narrowed her focus to specialize solely on communication training.

[02:06] She focuses on patient facing communication skills such as phone skills and financial communication. The middle layer focuses on team communication from leader to team, team to team, and conflict.

[02:34] The third lane is audience facing where they train other speakers and other teachers. The overall umbrella is coaching communication skills in all three of these lanes.

[03:21] How having a vision will get your business to its destination sooner. It also makes it a little more fun on the way.

[04:15] Having a vision and making sure it's still on track is a nonnegotiable for small business.

[04:35] The reason to create a vision is to clarify for ourselves what to say yes to and what to say no to. Owners need to write the vision. Then present it to the team.

[05:52] Greater clarity can create greater concerns. Today's conversation is about managing the concerns and objections of the clear vision.

[06:57] How conflict is everywhere and handling it in a healthy way could change the world and our environments around us.

[08:22] Knowing a few skills and reframing the conversation can change everything when it comes to conflict in communication.

[09:26] We are either faced with conflict when it comes towards us or when we have an issue. In each instance take in some internal beliefs and reframe the whole idea.

[10:17] Change your view that someone has to win the conversation.

[10:52] What if we just have a conversation to see what will or what won't work instead of having a wrong or right.

[11:37] Trying to be right all the time isn't going to work.

[12:56] Committing to your brand values.

[13:09] Have cultural values at your workplace.

[13:49] As an owner, share your values and let your people know what is important to you and how you treat each other as a team.

[14:29] Core values show you who you are and what is important to you.

[16:07] If a person doesn't line up with your values that doesn't make them wrong. It just makes them not a good fit. Managers need to clarify, so people can know if they want to align or not.

[20:17] Get clear about how you interact so that people aren't afraid to tell the truth.

[20:58] Katherine doesn't hire children, people need to be self-regulated and self-directed. People have permission to hold each other accountable.

[26:11] You have to get clear about your direction and then present it to your team in a clear way.

[36:09] When someone on your team doesn't agree with your vision acknowledge what they say in a kind way and let them know that you take responsibility for not making your vision more clear in the past. Now that your vision is clear it is up to them to decide if their values align with your vision.

[39:42] Being committed to living your life at your own choice. Not being a victim of circumstance.

[42:03] Remember there's no right or wrong and it's not your teammates fault it's just a question of alignment.

[48:33] Bless it, embrace it, and step into it without aggression. Shift into neutral, anticipate a good outcome, and if nothing else learn something from the experience.

[49:16] The ARCH System. Acknowledge and find agreement wherever you can. Request and connect the A and R with an and. Share your non-negotiables. Confirm what you think you just agreed to. H stands for Hope, leave the conversation with something positive and say thank you.

[55:59] Anybody can step into a leadership role. Teams and team members can take issues to the boss.

[56:24] Throw out an issue to discuss like scheduling. Is it fair to say we all want the practice to run on time as much as possible?

[58:03] We haven't been on time the last two weeks.

[58:17] Let's find a way to schedule more appropriately and more accurately and still make production goals and profit margins.

[59:13] Let's get some accurate timing data. Let's look at our pricing and see if we are charging appropriately.

[01:00:02] Don't go backwards just go forwards.

Links and Resources:

Stephen Covey


Katherine Eitel Belt on LinkedIn

Katherine Eitel Belt on Facebook

@Keitel1 on Twitter

Leaders of the Pride $200 off promo code: JAN200

Episode #121 - Visualizing the Treatment Plan From the Wax-Up to Definitive Restorations with Dr. Andrew Cobb

May 7, 2018

Dr. Andrew Cobb is the director of core curriculum at the Dawson Academy. This is where they share the core concepts instituted by Pete Dawson decades ago. He also has a private practice and is an experienced clinician and teacher. Today, we talk about Drew’s method for visualizing the treatment plan from the wax-up to the definitive restorations.

He has a method for breaking everything down into steps that he follows with each and every patient. He uses checklists for each of the stages and makes sure to share his treatment planning with other specialists that may be working on the case. Through thorough planning and presentation, the work can be done in an easy and predictable way that gets the results you promise your patient. This process saves time, money, stress, and heart-ache.

You can find Dr. Andrew Cobb here:

Andrew C. Cobb, DDS

Dr. Andrew Cobb Dawson Academy

Andrew C Cobb, DDS on Facebook


Show Notes


[02:09] Drew is the director of the core curriculum at the Dawson Academy. They share the core concepts that Pete Dawson instituted decades ago.

[02:38] The core process of how we deal with patients who have a different need than the tooth by tooth process still stands.

[02:46] It's a format and a protocol on how to deal with all of your patients. It's specifically to identify a process to find ideal treatment with long-term, predictable dentistry for these patients.

[03:01] This process changed Dr. Drew's life as a dentist.

[04:09] Treatment planning is where we live and breathe daily.We have to come up with treatment plans because that's how we fill our schedule.

[04:28] Specialty patients have more advanced needs. We have a process to go through that makes these more complicated cases easier.

[04:44] It's a repeatable process for each patient every time. We like a step wise process to get you from the beginning to doing the dentistry and to have a low stress, predictable outcome.

[05:18] The potential for stress actually gets harder the better you get at dentistry.

[06:47] How incredible it is to improve patient's life and appearance.

[06:57] There are people who fix teeth and there are people who change lives. You just need to decide which one you want to be.

[07:31] The would I do it on me phase. This is about doing ethical dentistry and taking the time to really evaluate your patients. You have additional records and models and photos.

[07:43] You're going to work up the case and that's how you develop what the solutions actually are. The first step is critical. You can't do a good job without doing the first step.

[08:15] The more you guess the more you will be wrong. You don't want to be wrong on the definitive restoration day.

[08:41] The importance of slowing down and doing things right the first time.

[09:19] The importance of checklist thinking.

[10:28] Get good impressions and good laboratory work.Then do a trial run on the models. What do you need to do to fix the functional issues? What do you need to do to fix the aesthetic issues? This is where the plan gets developed.

[11:17] If you don't do the models you can miss things. You learn a lot doing the models.

[12:25] You have to block time to do this treatment planning process.

[15:12] The importance of having an open honest discussion with your patient and letting them decide what they want to have done.

[17:59] They have a 10 step checklist for doing the wax it. The checklist is an easy way to do the wax-up on the model.

[19:33] Send your lab your checklist and they will be thinking the same things that you are thinking.

[20:34] Functionally we start with the mounted models eccentric relation. Where should the front teeth be?

[22:18] Only wax-up the segment that you are going to treat.

[23:59] Figure out the treatment plan in your mind and didn't do it on the model. What teeth do you need to treat? When do you need to do? What specialist do you need?

[25:47] The checklist for sequencing treatment.

[30:21] We are the advocate for the patient's dental health.

[31:22] List all of the treatments. Designate everything as a stage 1,2, or 3. Write notes to everybody on the interdisciplinary team. The better you communicate, the better the result is in the end.

[34:17] Time is one of the most important pieces of your fee. You also need to ad a wax-up into your fee schedule. Estimate for the lab fee. Factor everything in to determine your fees.

[36:41] Money invested in dentistry is some of the best money you can ever invest.

[38:22] Get the teeth healthy. Take care of decay, endo, and perio.

[39:18] Address airway issues and overall systemic health. Set things up slowly. Don't rush to restorative dentistry.

[42:49] With the restorative case start at the lower anterior first. We want stable stops everywhere.

[46:32] Treatment planning is about taking the steps of the case and unraveling them one at a time.

[47:42] How much time do you need to schedule in to do the work?

[49:23] Overestimate don't underestimate time.

[50:07] Give your specialist everything they need to do the best job possible.

[50:55] Stand out from the crowd with great communication and be the go to dentist in your area.

[53:40] Dr. Cobb meets with his specialists and review jobs that are in the pipeline. It's fun and you learn things. Throw in some dinner and wine and make it fun.

[55:07] Talk to the patient. Treatment option review. Outline of whatever you are going to do.

[57:31] Treatment plan and stages written out and in a folder. One fee plus lab fees. They will break it down for insurance.

[01:00:05] Go over the treatment plan and then schedule the patient. Do as much as you can to make it easy for the patient.

[01:02:22] The key is going from the wax-up to the treatment plan. Then to what we really want to do which is the dentistry.

[01:02:52] Pitfalls happen when we don't follow the process. Predictably happens for a reason.

Links and Resources:

The Dawson Academy

Dawson Diagnostic Wizard

Seminar One Dawson Academy

Andrew C. Cobb, DDS

Dr. Andrew Cobb Dawson Academy

Andrew C Cobb, DDS on Facebook

Episode #120 - It’s Not All About New Patients…How To Easily Grow Your Practice Without Spending a Ton of Money with Laura Hatch

April 30, 2018

Laura Hatch from Front Office Rocks is here today to talk about how it is not all about new patients and how to grow your practice without spending a ton of money. Laura is an experienced front office manager who has opened two successful practices. She soon discovered that there was a gap in training for front office team members and decided to fix that by opening Front Office Rocks.


Laura also has a new book out called Step Away From The Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service. Laura is a good friend of mine and an expert in customer service, phone, and front office best practices. We discuss how to use technology and a personal touch to keep your current customers happy, loyal, and well cared for while still creating a welcoming environment for new customers.

You can find Laura here:

Front Office Rocks

@dentalrockstars on Twitter

Laura Hatch on LinkedIn

Front Office Rocks on Facebook

Step Away From The Drill: Your Dental Front Office Handbook to Accelerate Training and Elevate Customer Service


Show Notes


[01:54] Laura Hatch is an office manager who got into dentistry in 2002. She is in San Diego and opened a practice in a very competitive market.

[02:35] She realized that there was no real training for office managers. She has had to hire employees and reteach them over and over.

[03:09] She saw a pain point that there needed to be a way to teach new hires instead of insisting on hiring people with experience in a certain software product.

[03:19] She started an online resource that offers training on how to do everything that is done at a front desk. She started this business about 5 years ago, and it has really took off.

[04:12] Laura does everything online and also recently just wrote a book called Step Away From The Drill.

[04:45] How dentists often throw team members into the role without any real training.

[06:14] Front office people are the first and last impression for every patient. They are front office rock stars.

[06:52] Investing in a team member is not a cost it's an investment.

[07:20] As a team member, investing in yourself is one of the best things that you can do.

[07:28] Complementing and respect also goes in both directions. Your doctor needs to complement you and you also need to complement the doctor.

[07:50] The importance of getting the communication started. Dentists aren't actually trained in communication with team members in dental school.

[08:42] Today, we're going to be talking about new patients.

[08:55] Every office needs new patients to making sure your team does an amazing job on the first phone call is important.

[09:17] How trying the new employee out on the phones is the worst thing you can do.

[09:28] So many dentist are about new patient, but it's so important to keep your current patients happy.

[09:50] If you're losing patience out the back door you're not growing.

[10:25] You don't want your current patients to feel like they are just a number or a hole in the schedule that needs to be filled.

[10:47] How important it is to retain your current patients.

[11:56] Existing patients are more valuable than new patients. They already trust you and want to go to you.

[12:40] Front office people need to let the dentist know if they need more help. They also need to be as efficient as possible.

[13:11] Patients in the office and patience on the phone are both valuable.

[13:48] The phone should be answered minimally Monday through Friday from 8-5. There are companies that can help answer phones.

[14:23] People in the front need to be good at multitasking.

[15:19] You can take care of all of the patients at the same time. Putting someone on hold feels twice as long.

[16:29] Have some type of system that lets you know how many calls you get at certain times of the day.

[18:40] People are paying more out-of-pocket now than ever before. They want to feel value for what they are paying.

[20:50] Hygiene reappointments are very important. This is another avenue of keeping patients in. These patients are so valuable.

[26:43] The importance of booking a patient for the next appointment before they leave. Spin it as a win-win and the patient will want to reschedule.

Episode #119 - The New Frontier in Dentistry with Dr. DeWitt Wilkerson

April 23, 2018

Dr. DeWitt Wilkerson is here to talk about the new frontier in dentistry. This is one of the most exciting times to be a dentist, the future is looking bright for so many reasons. One of those reasons is how dentistry is evolving into the forefront of total healthcare for patients. Dentists spend longer periods of time with their patients than MDs and build ongoing relationships.

Dr. Wilkerson is on the forefront of this exciting dental revolution with his super popular Dawson Academy CE classes. We talk about how dentistry has shifted to focus on things that affect total health like airway health, prevention of inflammation, and pathogens from gum disease that can get into the bloodstream and create future problems.


You can find Dr. DeWitt Wilkerson here:

Dupont & Wilkerson

Dupont & Wilkerson on Facebook

Dr. DeWitt Wilkerson Dawson Academy



Show Notes

[01:47] Dr. DeWitt Wilkerson has been working in the practice of Peter Dawson since 1982. He has seen the Dawson academy evolve from three seminars to many seminars and hands-on courses and classes all over the world.
[03:17] How this is such an exciting time to be a dentistry, and how dentistry is going to be the leader in medical healthcare.
[03:42] How dentists spend so much more time being with patients than regular medical doctors and how it's an amazing opportunity for dentistry to aid in medical care.
[05:57] How there's a relaxing of the cosmetic revolution. The one thing that people are interested in in this country is help. People want to be healthy.

[06:48] We have a health care crisis, but it is a solvable one.

[07:10] Solving the healthcare crisis. Rationing healthcare or we could get rational and take personal responsibility for our own health. All of the answers are available.

[07:46] It's exciting to see dentistry related to the subjects of overall health in relation to what we do.

[08:03] The airway symposiums have been selling out.

[09:10] How dentistry has been making oral appliances in place of CPAP machines.

[09:54] How airway inbreeding is not a sleep problem but a 24 hour a day problem.

[10:07] Many children are born with airway problems.

[11:58] How esophageal cancer is the strongest growing cancer in the United States and there is a strong correlation with acid reflux.

[12:40] A common reason for acid reflux is a blockage in airway.

[13:00] Breathing in airway is critical for oral health and total health. Dentists can be on the front line to identify these problems.

[14:00] There is a change in the human skull and arches. Breastfeeding grows the maxilla. This can cause children struggle to breath and can also lead to asthma.

[18:21] How the orthodontist is going to play a much larger role than just occlusion and straightening teeth.

[18:34] There are orthodontist around the world identifying themselves as airway orthodontists. If the airway isn't open we need to understand why. We will also work closer with ENTs.

[20:02] When the box for the time is too small the tongue gets driven towards the back of the throat.

[21:07] The first phase for top restorative dentist is going to be expanding the dental arches to help encourage normal breathing.

[23:09] Integrative dental medicine or how it all fits together. Infection and inflammation. We also look at nutrition. Airway and breathing.

[31:51] Reversing airway problems by opening the upper airway. These solutions are coming right into the hands of dentistry in teaming up with medical colleagues.

[32:56] Airway is one of the hottest things in CE right now.

[33:33] Oral bacteria and cardiovascular disease. There is strong evidence that oral pathogens can get into the bloodstream and lead to problems.

[34:10] How cooling down inflammation can actually prevent having a heart attack.

[35:33] How dentists are no longer the stepchild of MDs. Go to an osteopath.

[37:56] 90% of people with diabetes can reduce it by eating healthy, sleeping, and exercising.

[38:43] Just taking prescription drugs to manage your problem without lifestyle changes your conditions will get worse.

[40:49] People in our profession want to see that they are part of something bigger that is growing and moving forward.

[42:41] Complete health is the direction that dentistry is heading.

[43:26] TMD and occlusion is the third leg of dentistry.


Links and Resources:

The Dawson Academy

Dr. Michael Roizen Cleveland Clinic

The Heart Attack Gene


The American Equilibration Society

Episode #118 - Live From Seattle Study Club Symposium 2018

April 16, 2018

I am live at the Seattle Study Club Symposium Legacy Tour with Bill Robbins and Bob Margeas. They are both great dentists and amazing educators. Dr. Robbins has a full-time practice and is an Adjunct Clinical Professor at San Antonio Dental School. He has also authored two textbooks.

Dr. Margeas is known as the dentists dentist. He also has a private practice, and he believes in dentistry built on relationships, honesty, and trust. He is an Adjunct Professor at the University of Iowa and has written numerous articles on esthetic and implant dentistry. The three of us have a great conversation about the symposium, the importance of mentors, communication, and the extremely bright future of dentistry.


You can find Bill and Bob here:

Bill Robbins

Bob Margeas


Show Notes

[02:09] Bill Robbins is a restorative dentist in San Antonio, Texas.

[02:30] Bob Margeas has a full-time practice in Des Moines, Iowa. He has been practicing for 32 years.

[03:21] Bill thinks the legacy tour is an interesting program because there are amazing lecturers. The content has been leaning towards the heart side of dentistry.

[04:20] The people here are our mentors. The ones we grew up looking at. It's almost surreal to be on the stage with them.

[04:46] It's important to be a continual student. You can't think that you know everything.

[05:26] Bill likes to go to study clubs and get his CE in small doses.

[06:19] How going to the Seattle Study Club is like going to a big family reunion.

[07:27] There has never been a more exciting time to be a dentist especially with airway and other things going on with orthodontics.

[08:08] What orthodontists can do today actually allows us to do less dentistry.

[08:18] We can be conservative and think about what's right for the patient.

[09:36] Using bonding and minimally invasive dentistry.

[10:32] How are thinking gets challenged. It's not just the technology but it's also the thinking.

[10:58] The implications of the ortho and restorative interface. We can now intrude posterior teeth.

[13:38] Simple high-quality restorative and telling the truth really works.

[14:29] How the patients decide when they want the crown done. Don't biopsy a patient's wallet.

[15:46] Diagnosis is neutral. Sometimes when we try not to overwhelm a patient, we actually underwhelm them.

[16:19] The importance of communication and how leaders aren't born they are created.

[17:09] The importance of spending your CE money on leadership training and communication skills.

[18:00] Getting into the arena with the best thinkers and not getting overwhelmed.

[18:25] How young dentists are overwhelmed with debt and having to pay off student loans or a house or a car.  You also need to communicate. You're already in debt, so you might as well spend money learning how to communicate.

[18:46] The importance of finding a mentor to help you and guide you.

[19:36] How bill has an amazing gift for breaking things down.

[20:29] When people spend their whole lives writing a book it's worth it to pick it up.

[21:16] The smartest way for a young dentist to get their CE credits is to join a study club. A study club is also the best place to find a mentor.

[22:45] There are no limitations on how well you think.

[23:50] Using the systematic approach to look at more complex problems. Treatment planning in a study club will force people to think.

[25:49] Everyday dentistry and how popular Bob Margeas is in the Seattle Study Club circuit.

[27:28] How the whole key is to share knowledge. There is really no competition.

[27:59] How teaching is actually enjoyable.

[28:16] When you are looking at smiles it's the eyes that smile. When you get that perfect video it's all about the eyes.

[29:29] The greatest gift to being a teacher is when one of your students becomes your teacher.

[30:55] The most frustrating thing is seeing what can be done but not having the whole team that can help you do that.  That is why it is important to bring your whole team to the Seattle Study Club.

[34:22] An honest meaningful lecture often shows the things that go wrong.

[36:41] If you're not nervous at the Seattle Study Club when you're giving a presentation, you just might not be really prepared.

[37:40] Start out with great integrity. Think about the patient as if they are one of your family members. Tell the truth, be honest, and know your limitations.

[39:18] A cool thing about the Symposium is that we also get outside speakers that aren't just dentists.

[40:16] If you start out from a place that does not have integrity it is very hard to move the pendulum back to a place of integrity. Start out with integrity and always stay there.


Links and Resources:

Global Diagnosis: A New Vision of Dental Diagnosis and Treatment Planning

Christian Coachman

Digital Smile Design

Bill Robbins

Bob Margeas

Episode #117 - Live From Seattle Study Club Symposium 2018 with Dr. Jeffrey Boone

April 9, 2018

I am live at the Seattle Study Club Symposium 2018 speaking with Dr. Jeffrey Boone. Dr. Boone is a cardiologist who believes that cause of death by heart disease is largely preventable. He runs the Boone Heart Institute where they perform exams and patented tests to provide a comprehensive view of your cardiovascular function.

Once you know what your risk factors are, you can start working on risk prevention factors. Dr. Boone believes in using the latest prescription medicines along with supplements and lifestyle change which includes diet, exercise, stress reduction, and a healthy mindset. He is sometimes controversial, but if you really want to live a long quality life he sheds groundbreaking information that not everyone knows or accepts.


You can find Dr. Jeffrey Boone here:

Boone Heart Institute


Show Notes

[01:39] Dr. Jeffrey Boone is a cardiologist who runs the Boone Heart Institute. Their focus is on the complete eradication of heart attack and stroke.

[02:02] Their goal is for no one to have heart attack or stroke and to further prevent dementia, cancer, and other issues.

[02:09] Unfortunately, most healthcare and funding is at the end of life when things are already going on.

[02:16] Our whole practice is based on the early anatomic biologic and physical identification of abnormalities and correcting them.

[02:59] How disease prevention takes an entire different mindset and goal set.

[03:05] I went to medical school with the dream in mind to eradicate heart attack and stroke.

[03:10] It's very complicated to fix and save heart issues once the damages done, but it's very easy to implement things that will help prevent heart issues.

[03:32] Dr. Boone defines significant disease as detected abnormalities that need to be embraced early. Aggressive care is to reverse those identifies problems.

[04:13] Patients want to be told that they are healthy. I will find things wrong with you. Embracing abnormalities and correcting them reverses the process.

[04:56] Our treatment plans improve every six months and keeps getting better and better.

[05:06] We are on the way to eradicate heart attack and stroke, and the next frontier is working on the aging brain.

[06:42] Misconceptions with heart health include not diagnosing or recognizing problems early enough and beginning treatment before the problem becomes life-threatening.

[08:50] Attacking plaque and not letting it grow and actually shrinking it or reversing it a person will never have a heart attack or stroke.

[09:14] The brain can be saved while saving the blood vessels and the heart.

[09:25] Statin drugs reverse plaque. Plaque causes heart attack and strokes.

[10:45] Blood pressure medicines, aspirin, and clock controlling medicines also help. Along with diabetic medicine, and lifestyle changes.

[11:03] If the individual embraces all of that they will have a fabulous success.

[11:25] Protecting the lining of the arteries also prevents the heart muscle from getting stiff. The same things that prevent heart disease also prevent cancer.

[12:24] Early detection and prevention is really chasing health. Healthcare is totally different than health.

[13:34] Dr. Boone has been on this crusade for a long time. Kirk went to Dr. Boone and he spent a long time going through everything with Kirk.

[14:50] How in a few years it will be possible to use technology to create an entire personalized program for someone faster and more economical.

[15:48] On one hand there are going to be incredible technologies to fix the sick heart. The ability to actually prevent these things from happening is going to be much more prevalent.

[16:25] There is a new drug that  is going to prevent plaque buildup with an injection. That is what is possible for the future.

[16:58] Dr. Boone looks forward to a time when we are working on our valves pumping longer. Clean out the arteries and clean out the brain and have a great life.


Links and Resources:

Boone Heart Institute

Seattle Study Club

Episode #116 - Live From Seattle Study Club Symposium 2018

April 2, 2018

I am live at the Seattle Study Club Symposium 2018. Today, I am joined by six good friends and amazing oral surgeons. Dr. Matt Koepke, Dr. Daron Praetzel, Dr. Robert Naples, Dr. Marty Wade, and Dr. Richard Oakley are here to talk about the present and future state of oral surgery.

There has never been a better time to be a dentist, and this is an amazing time to be an oral surgeon. There are things happening in the future with genetics that will allow us to grow teeth and do amazing things. The impact of how we change people’s lives is also expanding. This is an awesome episode with six oral surgeons who share their unique perspectives.


You can find the panel here:

Dr. Matt Koepke

Dr. Daron Praetzel

Dr. Robert Naples

Dr. Marty Wade

Dr. Richard Oakley


Show Notes

[01:35] Dr. Matt Koepke is an oral surgeon practicing in Morgantown, West Virginia at his Appalachian Oral Surgery Center.

[01:42] Dr. Daron Praetzel is an oral surgeon in Hot Springs, Arkansas. He does a lot of facial surgery and oral surgery. He also owns a firetruck.

[02:07] Dr. Robert Naples is an oral and maxillofacial surgeon in Round Rock,Texas.

[02:17] Dr. Marty Wade practices at True North Oral Surgery & Implants in Maplewood, Minnesota. He has been in practice for 32 years.

[02:37] Dr. Richard Oakley is an oral surgeon who practices in Kansas City, Kansas. He has been in practice since 1993. He has also been the director of the Seattle Study Club for 20 years.

[04:09] The importance of the team approach and the value of what everyone can offer.

[05:28] We keep coming back to the Seattle Study Club because of the people and the feel of the place. There are a lot of places where you can take classes, but this place is special.

[06:08] How important it is to build relationships along with hearing world-class speakers.

[06:23] The evolution of the study club and the referring doctors based on the information that we bring back.

[06:43] By working together, there is huge Improvement in the overall dental community.

[07:19] What an honor it is to build true relationships while gaining that important experience.

[08:53] How being an oral surgeon is the best profession in the world. We get to work with great people. It's also amazing the way we change people's lives.

[09:44] In the future we will be able to take a genetic seed and grow a tooth.

[11:11] The future of what we can do is limitless, and we are also fascinated with digital dentistry.

[12:04] How being an oral surgeon allows you to get your medical fix. We are all dentists, but we just have a little more of a whole body type of avenue.

[14:28] All of our practices are unique, and we all have different training.

[16:33] How being a solo practitioner and working fewer days in a year works for some oral surgeons.

[17:49] The different dynamic of practicing solo and practicing in a group.

[19:10] How amazing it is to come to a common agreement and work together. Seeing different techniques and having open minds while working with diverse practioners.

[20:59] Interdisciplinary versus multidisciplinary dentistry. Being a super dentist who does everything is a tremendous amount of pressure. We value the interactions with other specialists.

[22:10] Think what would you do if the person in the chair was your son or your daughter. Seek out the best from the different disciplines to provide the best care.

[22:51] If what we do has value, then it is going to have staying power.

[24:00] Don't be limited by not knowing what you don't know. How it's not okay to just take a course and then become an expert in that.

[26:10] If we are greedy, the person who ultimately suffers is the patient.

[27:07] The best way to practice and learn is to talk to each other and do some simple cases together before we get into the really hard cases.

[29:48] This is America. As a practicing dentist or oral surgeon, you get to choose your procedures, and you get to choose what type of practice you have.

[33:07] If you're considering becoming an oral surgeon, it would be a good idea to shadow someone and see what it's all about.

[35:30] Once you've made a decision about what you want to do make sure your decision and your perception are the same.

[39:27] The importance of belonging to a club like the Seattle Study Club. There is a need for it because there's not enough education that teaches people how to collaborate and share. There is enough work to go around for everyone.

[42:22] Being part of the Seattle Study Club can vastly change the way you practice dentistry.

[43:06] It's not about referrals. It's about relationships. Relationships are important especially when something goes wrong.


Links and Resources:

Seattle Study Club Symposium

Dr. Matt Koepke

Dr. Daron Praetzel

Dr. Robert Naples

Dr. Marty Wade

Dr. Richard Oakley

Episode #115 - Live From Seattle Study Club Symposium 2018 with Dr. James Woodyard, Dr. Pat Allen, and Dr. Jason Stoner

March 26, 2018

It has been an incredible week at the 25th Anniversary Legacy Tour of the Seattle Study Club Symposium in Palm Springs, California. Today, I have three amazing clinicians here to talk about the perio aspect of dentistry. They are all three periodontists. Jason Stoner is a periodontist in Columbus, Ohio. Pat Allen is a periodontist in Dallas, Texas. James Woodyard is a periodontist in Newburgh, Indiana.

We talk about the future of perio and how technology is changing everything. We discuss the importance of having a mentor and belonging to a study club. We talk about taking a holistic view of dentistry and incorporating medical into the practice. This is a great discussion where we get the point of view of three unique practitioners.


You can find the panel here:

Dr. James Woodyard

Dr. Pat Allen

Dr. Jason Stoner


Show Notes

[01:34] Jason Stoner is a periodontist in Columbus, Ohio.

[01:34] Pat Allen is a periodontist in Dallas, Texas.

[01:35] James Woodyard is a periodontist in Newburgh, Indiana

[02:01] Today, we talk about the future of perio and uniqueness that each different doctor brings to the practice.

[02:08] Dr. Allen has been in practice for more than 40 years. He has seen a lot of changes. He has noticed that technology is pushing forward and changing what is done in the office.

[02:53] Dr. Stoner thinks that the new technologies and diagnostic tools that are coming in the next decade are unbelievable.

[03:09] The focus is coming back to saving teeth again. Stem cells and biologic agents from our own bodies are going to make this a very different landscape.

[03:57] When Dr. Woodyard first read about these new technologies, they were too expensive to implement for most patients, but as the technology increases the cost actually goes down making a bright future for perio and advanced technology.

[04:36] Dental implants are wonderful, but nothing we do lasts forever. Teeth are easier to fix than anything, so maybe we need to spend more time trying to save the tooth.

[05:06] We are lucky to have a specialty system. Being able to collaborate with specialists opens a whole new opportunity.

[06:08] Multidisciplinary care means treating more than one discipline on a patient. Interdisciplinary is interacting and coordinating with other disciplines.

[06:37] Common knowledge is important even if you're not the one actually doing the procedure.

[07:00] Creating an interdisciplinary team takes work and communication.

[07:21] Introducing medical into the dental interdisciplinary team is part of the future.

[08:25] Everything that we do is really about inflammation. Inflammation is the enemy.

[09:55] In the 80s there was a multidisciplinary approach to dentistry which has now become more of an interdisciplinary approach.

[10:43] The common theme is that there has never been a more exciting time to be a dentist.

[12:22] Raising awareness in a way that is beneficial to working together. It’s great to collaborate and learn with mentors.

[13:48] Jason believes in coming from a place of abundance. He doesn't understand the scarcity mindset when it comes to technology and working with other specialists.

[14:59] Misconceptions about perio include that it is a dying specialty. When it is really one of the most dynamic specialties. What they have to do to offer a standard of care to their patients now is ever-increasing.

[16:24] Periodontist were becoming associated with being implant specialists. Periodontists take care of patients and do more than just perform implants.

[17:44] Everything a periodontist does the foundation for the mouth.

[18:33] The consequences of nontreatment could be communicated a little better. This is a misconception of the public and sometimes a misconception of the dentist.

[19:40] Technology is making things easier and more affordable and everybody benefits from that.

[20:04] The new diagnostic tools that are coming out are doing what we are supposed to be doing and that is comprehensive care of the patients.

[23:41] Making the effort to find mentors and teachers.

[24:16] Decide and write down what you want from your career and what is going to satisfy you. Then seek out those opportunities and that knowledge.

[26:39] When Pat was looking for mentors, he actually read academic articles and then sought out places where these people were speaking. He made an effort to meet these people.

[27:38] Pat advises young people to go to meetings and to not be afraid to meet these people.

[30:05] The importance of study clubs and meetings and the friends you make there.

[30:38] A study club is a group or community created by dentists to help each other. They put all the knowledge in a bowl and watch it grow.

[32:47] The different disciplines add to a deeper richer treatment plan and they all complement each other.

[34:04] Having continuing education courses every month. They organize them and have a different area of dentistry as a theme each year. Members pay a flat fee.

[34:54] A study club is a group of people coming together to learn as a group. The Seattle Study Club model is a formula for that. It's primarily educational. Although there is a social aspect, you need to be knowledgeable to participate.

[37:17] More headway with the medical community in the future would be good. Things are moving more towards a health model as opposed to a reaction model.


Links and Resources:

Seattle Study Club

Dr. James Woodyard

Dr. Pat Allen

Dr. Jason Stoner

Episode #114 - Live From Seattle Study Club Symposium 2018 with Dr. Steve Carstensen

March 19, 2018

I am at the Seattle Study Club Symposium with Dr. Steve Carstensen. Steve is on the forefront of one of the most exciting things happening in dentistry today. We are going to talk about the importance of the airway in dental and medical health. We talk about how the airway can affect someone’s health, airway health for children, and how a young dentist can get started on this today.

Steve has been treating sleep apnea and snoring since 1998. He specializes in sleep education and airway health. He lectures and directs sleep education at notable institutes and universities. He is a good friend of mine, and it’s really exciting to have him here today to talk about one of the hottest topics in modern dentistry.

You can find Steve here:

Pankey Institute

Spear Aesthetics

Dental Sleep Practice Magazine

Seattle Sleep Education

Show Notes

[01:50] Steve is a restorative dentist. About 20 years ago, he started paying attention to the airways. He started helping people breathe better at night time.

[02:18]  He became an educator about airway and dentistry.

[02:37]  Now I see patients and write and teach about airway health & dentistry.

[02:46] Why is airway such a big topic in dentistry right now?

[03:29] When there is a problem we now start looking back in the patient's history and try to find the cause.

[03:45] It frequently focuses on the airway issue.

[04:51] With airway health we get a chance to improve how everybody feels.

[05:38] When patients have chronic conditions often asking them how they sleep at night is the first step to getting to the root cause.

[09:11] The importance of sleep and breathing and how they are interconnected.

[09:31] Melatonin makes us sleepy. Bluelight interrupts our production of melatonin.

[10:19] Sleep deprived children. Kids should get 12 to 13 hours of sleep during the night. Lack of sleep combined with medications is not good for kids.

[11:46] It's likely that the kids aren't sleeping well at night because they're not breathing well because of a closed airway.

[12:12] Not breastfeeding starts a child off at a bad position. Feeding kids soft foods is another factor that leads to more narrow pallets.

[13:14] Children should be breathing through their nose. If they are breathing through their mouth that is something that needs to be looked at.

[14:05] How would a young dentist incorporate airway health into his practice? How would he monetize this?

[15:36] We don't need a sleep test to know that a kid's jaw isn't developing correctly.

[16:03] Young dentists should start to pay attention to the kids in their practice and be on the lookout for airway issues.

[16:43] Airway appliances are usually covered by medical insurance.

[16:54] The total treatment cost is also less than a couple of crowns in most offices.

[17:17] Sleep courses are a hot topic right now in the world of dentistry.

[18:32] It's exciting for dentists to get a chance to work on the whole body. This is the most exciting time in dentistry.

[19:48] Now dentists have a chance to help children develop better airways.

Links and Resources:

Why We Sleep

Pankey Institute

Spear Aesthetics

Dental Sleep Practice Magazine

Seattle Sleep Education

Episode #113 - Live From Seattle Study Club Symposium with Drs. Jeff Rouse and Gregg Kinzer

March 12, 2018

This is day three of the Seattle Study Club Symposium Legacy Tour. This is the place where dentists get to learn, grow, and network with some of the best clinicians in the world. Today, I am speaking with Dr. Jeff Rouse a prosthodontist in San Antonio and Dr. Greggory Kinzer who is a prosthodontist in Seattle. 

We talk about some of the great things about the Seattle Study Club Symposium experience. For instance, being a dentist can be a lonely solo experience. Even though, you are surrounded by staff and patients having another clinician to weigh in on your cases and bounce ideas off of is really useful. The Seattle Study Club Symposium is the perfect place to get new ideas and fresh perspectives from peers and colleagues. 


You can find Jeff and Gregg here: 

Jeffrey S. Rouse, DDS 

Greggory kinzer, DDS, MSD 

Spear Aesthetics 


Show Notes 


[01:29] Jeff Rouse is here today he's a prosthodontist in San Antonio. 

[01:36] Greggory Kinzer is also here today and he is a prosthodontist in Seattle, Washington. 

[01:58] Today, we are going to talk about key moments in Jeff and Gregg's can careers when they were the most productive. 

[03:37] How having another person or a forum to bounce ideas off of really makes the job of being a dentist easier. 

[04:36] Using a study Club format enables you to get different viewpoints and ideas. 

[05:20] You have to find mentors. You have to get into a club and an environment where you can find people to mentor you. 

[06:13] Everybody has a voice with the true Study Club format. 

[06:23] When you're setting up a new study Club you have to go into it with the right idea. They shouldn't be set up by an authoritarian or person looking to gain a personal benefit from it. 

[07:09] The importance of engaging with your teachers. 

[08:00] Life is about experiences and you need to be in the moment and get as much out of the moment as you can. Especially, as a dentist. 

[09:31] Jeff shares how he has become a better dentist by observing Gregg work on his patients. 

[10:05] You don't have to be in a partnership just find opportunities to pick up pointers by osmosis. 

[10:55] Gregg points out how Jeff is actually changing dentistry with his new work with oxygen and airways. 

[11:22] The four pillars of diagnosis are different now. 

[13:42] How the airway peace actually needs to come before the generalized treatment plan. 

[14:36] You need to understand how the airway piece will impact your treatment plan and how you converse with your patients. 

[15:54] There has never been a more exciting time than now to be a dentist. 

[16:27] How they have an airway mockup to show patients how they will feel after their treatment. 

[17:08] Treating towards airway and the importance of evaluation. 

[18:08] Airway is the piece that brings the dental field and the medical field together. 

[18:58] Make yourself better than you were yesterday. Push yourself and find the information. 

[19:23] Find a cohesive facility that will help grow you by putting all of the pieces together. 

[19:46] Restorative dentists have to have a foundation. 


Links and Resources: 

Seattle Study Club Symposium 

John Kois